Yesterday I bought the extension and tried to import a list of users which I had previously exported as a SQL file. The import failed and “emptied” my _users, _usergroups_map (?), and _usergroups (?) files, thereby effectively locking me out of the backend. After several hours I managed to reconstruct at least my user and managed to gain access again.
The list to be imported is not that extensive, but is needed. It comes from a previous site and was in use there, so now I need the same users to be able to log into my new site.
Hi Roger, you can only import SQL if the databases come from the same Joomla type and version. You should never import SQL from different Joomla versions, is stated in the component backend. And this is because there are different tables, fields and this option will delete original table records and will add new records.
You can try csv or txt export from that site and then use the same csv or txt import.