FAQ

My user account is not working?
If you created an account before 28 September 2016 you may have some issues when you want to sign in. We upgraded website and some account get lost 🙁 But, Please do not worry – just send an email to joomlarra@gmail.com and we will fix this issue. Thank you for understanding 🙂

I want to export users from the Joomla! 2.5 site to my new site Joomla! 3.x do i need 2 licences for this?
NO, you don’t, in the package are both Joomla! version

What version I should use for Joomla! 2.5 and for Joomla! 3.x
In the main zip package (UNZIPFIRST_arrausermigrate.zip), you will find two others zip’s: com_arrausermigrate_4.0.x_JOOMLA_3.0.x.zip and com_arrausermigrate_4.0.x_JOOMLA_2.5.x.zip – Buy Now

How do I download an upgrade?
You can download the latest version at any time by going to My Account page.

Do I get free support?
Yes, you get our support for the time of your subscription – 6 months (180 days from the purchase date). After your subscription has expired, you will still be able to use the extension but you will have to buy a new subscription in order to get upgrades or support.

What if I don’t like my extension? Can I get my money back?
Yes, we offer a money back guarantee. You have 7 days to try it out. However before you ask for a refund, please read our forum or send us an email (at joomlarra@gmail.com) with your problem, I want to help you with any issues/questions you may have. In this way we can develop a better extension and we can do with your help. See refund policy.

Can I install my commercial extensions on more than one domain?
Yes, you can. However, we only provide support to one domain only.

Is it possible to import customers from a .csv?
Yes, you can import a .csv or a .txt file with users. On Import tab we attached some sample files, you can download our sample and fill with your data.
IMPORTANT! For Apple users – when create csv file for import, use BBEdit and save the CSV file using SAVE AS and select WINDOWS (CRLF) encoding as Unicode (UFT-8).

Are passwords securely encrypted?
Yes, created passwords are encrypted exactly as Joomla! encryption system.

I can’t make the payment.
There can be some issues from time to time. Just send us an email on joomlarra@gmail.com and we will send you component by mail after you do a regular PayPal payment to above email address.

Can I make changes to the code?
Yes, extensions are released under the GPL license, you can make any changes you want. Note: we don’t support modified code.